Sustainability

Dialogue with Stakeholders

Dialogues with Stakeholders

Our Group will continue striving to create new values together with our stakeholders.
We organize the stakeholders based on consideration of the impact we have on them and the impact we receive from them in terms of the environment, society, and economy.
We conduct engagement activities by also considering the interests of each stakeholder and the degree of impact on the future. We will enhance corporate value and contribute to social development through responsible dialogue with
a diverse range of stakeholders.

Stakeholder Initiatives Details
All Information disclosure via website
  • We operate an official website to provide our stakeholders with timely corporate disclosure of the latest information on the activities of Idemitsu Group.
    Contacts are also presented on the website to accommodate various types of inquiries as part of our proactive communication efforts.

    Official Website

Shareholders and investors Information disclosure to individual Investors
  • In regions around Japan, we hold corporate briefings while participating in IR events for individual investors, with the Executive Officer in charge of IR, the General Manager of the Finance & Accounting Department and other personnel giving presentations on the business overview, management strategies and operational status.
  • In addition to holding the annual general meetings of shareholders in June, we issue the Idemitsu IR Newsletter (Japanese only) twice a year.
Information disclosure to analysts and institutional
investors
  • In addition to quarterly financial results briefings, we also hold individual IR meetings and small meetings with analysts.
  • Top management team members visit institutional investors in Europe, the United States, and Asia to update them on our management strategies and operational status.
Customers
(Individuals)
Customer center counters in place
  • We respond to inquiries that require specialized technological expertise regarding fuel oil, lubricants, and other products while accepting complaints about  customer reception at service stations, the quality of gasoline, and the driving manners of our tanker truck drivers. Inquiries and complaints receive proper treatment through the customer center, via collaboration with relevant departments, and are utilized to make
    necessary improvements.
  • We also promptly cooperate with relevant departments to respond appropriately when receiving concerns or reports regarding Idemitsu’s other business activities.

    Customer center counters
PR activities through advertising and publicity
  • We constantly engage in advertising activities to enhance the general public’s understanding of the business operations and other initiatives being undertaken by the
    Idemitsu Group.
Corporate Customers Holding Customer Seminars
  • We maintain close communication with corporate clients and promote the development of products and solutions suited to their needs. Our branches throughout Japan hold seminars for corporate clients to deliver information on the latest technical trends in the energy-saving and environment-related fields, as well as on regulatory conditions and other topics directly useful to their operations.
Partner companies Collaboration with Partners
  • We are working to create values through cooperation with our partner companies. We work to realize mutual sustainable development by having common goals, policies, guidelines, etc.
Community Holding community briefing sessions
  • We hold community briefing sessions at least once a year. In doing so, we invite heads of neighborhood associations and other representatives from communities in the vicinity of our refineries, complexes, and plants. We explain our safety and environment-related efforts and hear the opinions of the attendees.
Implementation of environmental education
  • We hold environmental classes focused on global warming, climate change, and other environmental concerns to help elementary school students and other young people from communities near our refineries, complexes, and plants deepen their understanding of these topics.
Implementation of environmental protection activities
  • We participate in cleanup activities in the vicinity of refineries, complexes, and plants, as well as local forest and beach conservation activities. In addition to contributing to local communities, these activities facilitate interaction between employees.
Employee Next Forum
  • In a concerted effort to create an even better company, we hold this forum twice a year to provide a place for employees to engage in face-to-face dialogue with top management and exchange their opinions and proposals with regard to company-wide issues.
    Forum committee members appointed by each department engage in direct dialogue with top management to deliver real voices regarding issues at the workplace.
Holding Townhall Meeting, a platform where all employees
can directly have a dialogue with top management
  • We have been conducting Townhall Meeting since FY2020 as a place for our employees to directly engage in dialogue with top management.
  • management shares information with all employees regarding various management issues and engage in direct dialogue.
  • In May 2021, it was held online under the theme “Corporate Philosophy and Medium-Term Management Plan”.
Conducting an employee engagement survey
  • We conduct this survey on an annual basis to quantitatively and continuously analyze employee engagement, mutual trust, and a sense of unity.
    A total of 11,896 employees of Idemitsu and its affiliated companies (response rate: 95.7%) participated in the survey from late July to early August FY2021.
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