Dialogue with Stakeholders

Dialogue with Stakeholders

Our group's Management Vision is to continue to create new values together with stakeholders.Through responsible dialogues with a wide range of stakeholders, we strive to contribute to sustainable improvement of corporate value and social development through our business activities.
Stakeholders Initiatives Details
All Information disclosure via website
  • We have an official website to provide the latest information on our group in a timely manner.
    The website has various contact points to promote active communication.

    Official Website

Shareholders and investors Information disclosure to individual investors
  • We participate in corporate briefings and IR events for individual investors across Japan, where the executive officer in charge of IR and the general manager of the Finance Department explain the business outline, management strategies and business conditions.
  • The Shareholders' Meeting is held every June, and the “Idemitsu IR Communications” (Japanese only) is issued twice a year.
Information disclosure to analysts and
institutional investors
  • In addition to quarterly financial results briefings, we hold individual IR meetings and small meetings with analysts.
  • Top management visit institutional investors in Europe, North America, and Asia to explain our management strategies and business conditions.
Customers Maximizing the role of
customer center counters
  • Customer center counters promptly responds to customer inquiries. For inquiries of a nature, including those related to petroleum products, lubricants and other products, or complaints about customer service at service stations, the quality of gasoline, the driving manners of tanker truck drivers and other matters, the Center works in cooperation with responsible departments to respond appropriately and ensure that necessary improvements are made.

    Customer center counters

Public relations activities through advertising
  • We continue advertising and publicity campaigns to gain a better understanding of its business operations and other initiatives.
Corporate customer Holding customer seminars
  • We maintain close communication with corporate clients and promotes the development of products and solutions suited to their needs. Our Branches throughout Japan hold seminars for corporate clients to deliver information on the latest technical trends in the energy-saving and environment-related fields as well as on regulatory conditions and other topics directly useful to their operations.
Community Holding regional explanatory meetings
(report on safety and environmental activities)
  • We hold explanatory meetings once a year or more to which we invite local community representatives, such as heads of neighborhood associations in the vicinity of refineries,
    complexes and plants. We explain our safety and environment-related efforts and hear the opinions of community members.
Implementation of environmental
  • We conduct classes mainly for elementary school students in the vicinity of refineries, complexes and plants to promote their better understanding of climate change issues such as global warming.
Implementation of environmental
protection activities
  • We participate in cleanup activities in the vicinity of refineries, complexes and plants, as well as local forest and beach conservation activities, contributing not only to the local community but also to interaction among employees.
Employee Next Forum
  • Aiming to become a better company, we hold a company meeting twice a year to provide opportunities for both employees and management to directly communicate, exchange opinions and make proposals to each other on company-wide issues.
    Forum members selected from each department directly have dialogue with management by delivering candid opinions from workplaces.
Conducting an employee engagement
  • The survey is conducted once a year to quantitatively and continuously analyze employees' engagement, mutual trust, and unity.
    The first survey after the business integration was conducted from late July to early August 2019, covering a total of 10,344 employees from our company and affiliated companies, and receiving responses from 9,970 employees or 96.4%.
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