On January 10, 2020, Idemitsu Group represented by the General Manager of Corporate Sustainability Department, Executive Officer Terakami, gave speech at the ESG Management Forum seminar themed “Achieving Sustainable Transformation" sponsored by Bank of Tokyo-Mitsubishi UFJ and Mitsubishi Research Institute. We introduced our Group's sustainability strategy to about 200 investors and other people, and exchanged opinions in a panel discussion.
The symposium was held on July 22, 2019, sponsored by the Securities Analysts Association of Japan. Under the title “Idemitsu Group – Harmony with Environment and Society,” our Corporate Sustainability Department Head presented Idemitsu’s initiatives such as reducing the environmental impact from the coal business mainly through varied renewable energy options and black pellets. His presentation was well received by participating analysts.
We don’t just respond to customer inquiries; to make people feel glad they called, we strive to achieve the following and thereby provide exceptional service.
In addition, to sincerely address customer feedback, we are working to improve the quality of our responses through regular training.
|Number of times||Participants||Number of
|17th Apollo Energy Meeting||Online||1||Users in the coal and fuel oil fields||170||600|
|User Seminars||Online||35||Customers in the fuel oil field||610||1,230|
|42nd cutting oil workshop||Online||1||Customers in the lubricating oil field||108||170|
|44th Heat Treatment Study Group||Online||1||134||262|
|Second Comprehensive Pest Management||Online||1||Consumers in the agricultural sector||ー||10|
|Dairy Productivity Improvement Seminar 2020||Online||1||Customers in the dairy sector||100||150|