Performance List of Dialogue with Stakeholders

Participating in "ESG Management Forum - Achieving Sustainable Transformation"

On January 10, 2020, Idemitsu Group represented by the General Manager of Corporate Sustainability Department, Executive Officer Terakami, gave speech at the ESG Management Forum seminar themed “Achieving Sustainable Transformation" sponsored by Bank of Tokyo-Mitsubishi UFJ and Mitsubishi Research Institute. We introduced our Group's sustainability strategy to about 200 investors and other people, and exchanged opinions in a panel discussion.

出光興産, DFF Inc.

Speech by Head of Corporate Sustainability at ‘Global Warming and Financial Capital Market Symposium’

The symposium was held on July 22, 2019, sponsored by the Securities Analysts Association of Japan. Under the title “Idemitsu Group – Harmony with Environment and Society,” our Corporate Sustainability Department Head presented Idemitsu’s initiatives such as reducing the environmental impact from the coal business mainly through varied renewable energy options and black pellets. His presentation was well received by participating analysts.

出光興産, DFF Inc.

Our Group's Efforts to Promote Understanding of SDGs

出光興産, DFF Inc.

Customer Center Initiatives

At the Idemitsu Customer Center, we strive to carefully listen to customer feedback.

We don’t just respond to customer inquiries; to make people feel glad they called, we strive to achieve the following and thereby provide exceptional service.

  • Provide simply worded explanations
  • Reliably provide what customers seek
  • Maintain and enhance Idemitsu’s brand message

In addition, to sincerely address customer feedback, we are working to improve the quality of our responses through regular training.

出光興産, DFF Inc.

Number of Inquiries and Complaints Received by Customer Center Counters (FY2020)

出光興産, DFF Inc.

Major Seminars for Customers (FY2020)

Customer seminars in fiscal 2020 were mainly held online. Participants were accepted regardless of location, resulting in an increase in the number of participants. We will continue to conduct various types of communication, including seminars, for the purpose of providing information and dialogue that is useful for business.
  Methods of
Number of times Participants Number of
Number of
17th Apollo Energy Meeting Online 1 Users in the coal and fuel oil fields 170 600
User Seminars Online 35 Customers in the fuel oil field 610 1,230
Set 4 26
42nd cutting oil workshop Online 1 Customers in the lubricating oil field 108 170
44th Heat Treatment Study Group Online 1 134 262
Second Comprehensive Pest Management Online 1 Consumers in the agricultural sector 10
Dairy Productivity Improvement Seminar 2020 Online 1 Customers in the dairy sector 100 150
出光興産, DFF Inc.