On January 10, 2020, Idemitsu Group represented by the General Manager of Corporate Sustainability Department, Executive Officer Terakami, gave speech at the ESG Management Forum seminar themed “Achieving Sustainable Transformation" sponsored by Bank of Tokyo-Mitsubishi UFJ and Mitsubishi Research Institute. We introduced our Group's sustainability strategy to about 200 investors and other people, and exchanged opinions in a panel discussion.

The symposium was held on July 22, 2019, sponsored by the Securities Analysts Association of Japan. Under the title “Idemitsu Group – Harmony with Environment and Society,” our Corporate Sustainability Department Head presented Idemitsu’s initiatives such as reducing the environmental impact from the coal business mainly through varied renewable energy options and black pellets. His presentation was well received by participating analysts.

We don’t just respond to customer inquiries; to make people feel glad they called, we strive to achieve the following and thereby provide exceptional service.

• Provide simply worded explanations
• Reliably provide what customers seek
• Maintain and enhance Idemitsu’s brand message

In addition, to sincerely address customer feedback, we are working to improve the quality of our responses through regular training.