Idemitsu operates its businesses through a powerful network of 1,209 dealers and 6,384 service stations nationwide. Branches serve as contact points, providing dealers with detailed support for business management and service station management. In March 2020, we held joint strategy meetings to convey the new fiscal year’s policies and measures with the participation of 758 dealers. To prevent COVID-19 infections when holding the meetings, we spread them out among around 40 locations and took strict precautions at each site, ensuring zero transmission.
In cooperation with the National Idemitsu Association and the National Showa Shell Association, we are also working to strengthen social contribution by providing community support and doing our part to revitalize local communities. Idemitsu Group has established its own certification and training systems to enhance the knowledge and skills of its staff in order to increase customer trustin its technologies and services, as well as to continue generating new added value by identifying and being sensitive to customer needs.
In order to ensure a stable supply of energy, service stations, which provide strength in times of disaster, are expected to play a role as disaster response centers. We are demonstrating a system that combines solar panels and power storage functions at four service stations in the Tokyo metropolitan area.
In addition to providing a constant refueling function in the event of a power failure, a service station can also be used as a power supply point for charging mobile phones and smartphones and for Wi-Fi connections, enhancing the durability and versatility of emergency power supplies.
A qualification program for developing human resources who can make comprehensive energy proposals that meet customer needs in the field of industrial petroleum and lubricant sales.
| Grade 1 | Grade 2 | Grade 3 | |
|---|---|---|---|
| Petroleum division | 24 | 76 | 221 |
| Lubricants division | 58 | 141 | 341 |
A certification program to train service station oil leaders through the acquisition of oil-related basic knowledge and product knowledge as well as exchange techniques, which will become increasingly complex in the future.
| Grade 1 | Grade 2 | Grade 3 |
|---|---|---|
| 465 | 2,251 | 3,857 |
A qualification program launched in 1979 to further develop the abilities of service station managers with the aim of enhancing service station management capabilities in line with evolving needs and helping management adapt to change.
| Grade 1 | Grade 2 | Grade 3 |
|---|---|---|
| 502 | 4,000 | 17,948 |
A qualification program for training service station lubricant sales leaders who have a high level of both technical and sales skills.
| 1,493 |
A qualification program that trains service station personnel with advanced overall knowledge of vehicles, so they are able to give appropriate advice to customers.
| 556 |
On October 18, 2019, Idemitsu launched a magazine for SS staff members. The magazine was issued to build a bridge among the staff members who work at the both Showa Shell and Idemitsu service stations and provide opportunities to learn about each other’s SS. It carries useful information for daily operations and hints for store development. The magazine copies are scheduled to be distributed to our distributors’ offices and their SS once every two months.
