Compliance

Establishment of Consultation Center

Domestic Consultation Center

To provide employees with robust access to in-house helplines, the Compliance Consultation Center, established at the Internal Control Department, accepts consultation and whistle-blowing related to compliance, while the Harassment Consultation Center, which operates under the Human Resources Department, accommodates overall consultation regarding harassment.

Furthermore, the Workplace Helpline provides an external contact run by a third party. In an effort to accommodate employee consultation on a broad range of topics, this helpline was upgraded in June 2020, with certified industrial counselors being appointed to provide employees with opportunities to receive professional advice.

In addition to ensuring the confidentiality of the content of consultations, we have also established a ban on disadvantageous treatment of those who report or consult with us.

Poster
Number of consultations received in FY2019
In-house
 / External
Name of contact Eligible individuals Scope of consultation Consultation method Number of
consultations
received in
FY2019
In-house Compliance
Consultation Center
Employees (includes parttime, contract, seconded, and temporary employees) of the Company, subsidiaries, and affiliates Fraud, Misconduct, and Other compliance issues Real name consultation in principle
E-mail, Letter
14
Harassment Consultation Center Sexual harassment, Power harassment, and Other forms of harassment Real name consultation in principle E-mail, Telephone, Letter 5
External Workplace Helpline Eligible individuals Compliance issues, and Harassment Anonymous consultation available E-mail, Telephone 11
出光興産, DFF Inc.

Overseas Consultation Hotline

In order to respond to reports from overseas offices, we established the “Idemitsu Global Hotline (IGHL)” in FY2018 and are operating this hotline for employees at approximately 40 bases located in China, Asia, and Oceania as well as the Middle East, Europe, Russia, and both North and South America in a way that encompasses most of the Group’s overseas business sites. The IGHL accommodates consultation in all languages spoken in countries where Idemitsu maintains local subsidiaries.

Number of consultations received in FY2019
Name of contact Eligible individuals Scope of consultation Consultation
method
Number of
consultations
received in FY2019
Idemitsu
Global Hotline
(IGHL)
Employees (including national staff and employees seconded from the Company) of the Group’s overseas business sites Compliance issues,Harassment, Occupational safety,Safety & Environmenta, Quality Assurance E-mail 3
出光興産, DFF Inc.