Idemitsu Group’s Initiatives for COVID-19


We extend our condolences to the families of those who have passed away as a result of the novel coronavirus disease (COVID-19) and hope for the early recovery of those who are affected.

Idemitsu continues to work on the prevention of the spread of COVID-19 infection as well as spare no effort to ensure the stable supply of petroleum products and energy that is essential for the economy and social life.

We will continue to take flexible measures to ensure business continuity and that our social contributions do not falter, while simultaneously exercising utmost care in ensuring the safety of customers, employees, and business partners.

出光興産, DFF Inc.

Establishment of Risk Task Force

Idemitsu set up a task force in February 2020. Through this organization, we execute preventive measures against infectious diseases as well as plan and implement measures for the stable supply of products.

出光興産, DFF Inc.

Our Efforts for Stable Supply of Products

For our customers’ safety and security, we are taking the following measures to ensure the stable supply of products.

At refineries, plants, and other manufacturing sites, we are working on thoroughgoing infection control with a focus on protecting workers from infection. We have also put in place systems that prevent close contact so that we can continue operations even in the case that any employee is found to be infected.

Efforts at Service Stations
  • Staff undergo daily health checks (temperature checks, etc.) and practice frequent handwashing and disinfection.
  • Staff wear masks during their duties as a general rule (with certain exceptions to prevent heat strokes in summertime with considerations given to the distance from customers and individual situations).
  • Nozzles, touch screens, waiting rooms, and other items and places that customers may touch are frequently disinfected.
  • Hygiene products have been distributed in sequence to shops and business units since May.

SUZUMISYOUJI Corporation Self Service Tamagawa SS

Efforts in the Logistics Chain
  • Drivers undergo daily health checks (temperature checks, etc.) and practice frequent handwashing and disinfection.
  • Staff wear masks during their duties as a general rule (with certain exceptions where working without masks is recommended as a precaution against heat strokes in summertime when sufficient distance can be maintained with customers).
  • Staff consider and act with the awareness of social distancing when loading petroleum and unloading at service stations.

Sanriku-Yusou Corp.

Efforts at Refineries and Complexes
  • Employees undergo daily health checks (temperature checks, etc.) and practice frequent handwashing and disinfection.
  • Employees wear masks during their duties as a general rule.
  • As measures to prevent the spreading of viruses in offices, partitions have been installed wherever necessary.
  • Employees frequently wash hands and gargle, and periodically air out office rooms and disinfect the handrails and door knobs of shared areas.
  • Visitors are asked to have their temperatures taken with non-contact thermometers and declare their health condition when entering an office building. People with a temperature of 37.5 degrees C or above are prohibited from entry.
  • Actions at Hokkaido Refinery
    Based on the Hokkaido Government’s “New Hokkaido Style,” Idemitsu set out the “Seven Standard Practices” to help prevent the spread of COVID-19.
    For details on the “New Hokkaido Style,” please read this document.

Installation of partitions in the office


Visitor’s health check

出光興産, DFF Inc.

Efforts for Our Employees

Idemitsu Group is dedicated to the safety of our employees and their families worldwide and the prevention of infectious diseases. Based on the guidance of national governments and local governments, we have implemented infectious disease controls and measures to ensure business continuity.

Promotion of and Instruction on Working from Home (starting Feb. 2020)
  • Job types that allow for working from home, switched to teleworking, in principle. As emergency measures, we introduced flexible work hours and relaxed the core time slot for flextime.
    • Teleworking rate of applicable job types: 90% as of the end of April 2020.
    • Office-working rate of below 50% for the applicable job types (as of November 1, 2021).
    • In the areas under state of emergency, employees are strongly advised to work from home and commuting employees are minimized to the minimum level (required personnel only).
  • Idemitsu created online guidelines (for online communications and meetings) as part of the promotion of a new way of working.
  • Idemitsu made additional purchases of computers and other terminals as well as increased the network server capacity.
  • Idemitsu held online training programs and meetings (Board of Directors meetings, officers’ training programs, overseas branch managers’ meetings, etc.).

Message from CEO Kito to all employees (May 2020)


3rd Executive Officers’ Workshop (Apr. 2020; 25 participants)

Initiatives for Workers at the Office
  • Idemitsu distributes masks for their use at the office.
  • Antiseptics are made available at the entrance of each office.
  • Guide marks are placed wherever possible to ensure social distancing in locations used by multiple people, such as meeting rooms and cafeterias.
  • Employees who are forced to stay at home, unable to work at the office or from home due to the nature of their duties, are exempt from payroll deduction.
Initiatives for Employees Who Work and Provide Care for Family
  • Employees who cannot help but work shorter hours than their designated work time due to family matters such as school or daycare closure or need to provide nursing care are exempt from payroll deduction.
  • Requests for childcare leave extension by employees who are scheduled to return to work soon, as well as childcare leave due to daycare service business-restraint are flexibly handled by giving consideration to the nature of the employee’s duties
Physical and Mental Care for Employees
  • Idemitsu releases information on the corporate portal site to help employees working from home maintain their health.
  • Idemitsu holds seminars for line managers.

Seminar held for line managers

New Employee Education
  • The 2020 orientation ceremony, together with infection preventive measures and lectures from top management, was held at four different locations nationwide.​
  • New employee training programs use digital tools, such as webinars, online meetings, and e-learning materials, in addition to ensuring social distancing.
  • Orientation training for employees joining Idemitsu mid-career has changed from face-to-face training to self-learning using online and voiced materials.
Reinforcement of Internal Communication
  • We conducted an urgent questionnaire survey on communications with supervisors and peers during teleworking and reflected the results in measures.
    (Questionnaire survey was conducted from Apr. 23 to 27, 2020, targeting all teleworking employees with 62.1% response rate)
  • Dialogue with top management (80 participants in May 2020, and 81 participants in November 2021)
  • Ideas exchange between top management and employees (held 8 times online with 80 participants)
  • Web-based Next Forum (a council where top management and employees directly talk and exchange views, held twice in FY2020, March and September)
  • Webinar to promote digital transformation (1,1000 participants in June 2020, and 611 participants in October 2020).
  • Webinar on “The Ideal Communication during Remote Work” (August 2020 with 979 participants)   
    • Subcommittee of employees trying to balance work and childcare (six sessions with 29 participants, including officers, held Apr.-Jun. 2020)

Webinar held by Executive Officer Saegusa (General Manager of Digital Innovation Department)


Scene from the webinar

出光興産, DFF Inc.

Initiatives in Recruitment

  • Online career fair for university students conducted in March 2020.
  • For screening, we established opportunities for students to get to know Idemitsu deeper in ways that do not require their physical presence, such as by introducing Web interviews.

Interview over the Web

  • We shifted to online internship and conducted it in August ~ September 2020.
出光興産, DFF Inc.

CSR Activities

Idemitsu is contributing to the society and local communities through donations of protective equipment such as face guards as part of its support for the prevention of infection for local government staff and healthcare workers who are involved with the treatment of infectious diseases.

Support Activities
  • Idemitsu Unitech donated 30,000 face guards that use in-house products to the Himeji City Government (Hyogo Prefecture) and other local governments.

Face guard donated by Idemitsu Unitech


Based on our devotion to maintaining opportunities for the next generation to express and share their emotions, thoughts, and messages as we live through a time of less going-out and more time at home while embracing a new lifestyle, Idemitsu will continue the following events upon taking thoroughgoing preventive measures against COVID-19 in light of the current situation.


15th (FY2019) Environment Photo Contest award-winning work


Shell Art Award 2020 (Image)

出光興産, DFF Inc.